When working for a major retailer the on-call was supposed to be either a text or call from the service desk referencing an incident which required immediate attention. But quite often someone would call the service desk and instead of opening an incident they would simply ask for the phone number of the Linux on-call […]
We care more than most
One universal truth I’ve come to realize in the many organizations I have worked for is that the UNIX/Linux team is the catch-all team for random issues. Having a mystery issue with your application? Not sure who handles some piece of infrastructure? Need some random piece of software updated? Call the UNIX/Linux team! They may […]